Privacy Policy
Introduction
This Privacy Policy describes how Multipurpose Awareness Society and its affiliates (collectively, “Multipurpose Awareness Society”, “MAS”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information and personal data through our website: https://masindia.org (hereinafter referred to as the “Platform”).
Please note that certain sections of the Platform may be accessible without registration. We do not offer any products or services under this Platform outside India. Your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered here, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions. You also agree to be governed by the laws of India, including laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.
- Information We Collect
We collect personal data when you use our Platform, services, or otherwise interact with us. This includes, but is not limited to:
Name, date of birth, address, phone number, email ID
Identity/address proof documents
Sensitive data with your explicit consent (e.g., payment instrument info, biometric details)
Usage data (e.g., browsing behavior, preferences, and transactions)
Aggregated analytics for internal purposes
You always have the option to withhold certain data by choosing not to use particular services or features on the Platform.
If you are contacted by someone claiming to be from MAS and asking for sensitive details like card PINs or passwords, do not disclose them. Report such incidents to relevant law enforcement authorities immediately.
- Usage of Information
We use your personal data to:
Deliver services and complete transactions
Improve your user experience
Assist sellers/business partners with order fulfilment
Troubleshoot issues and resolve disputes
Notify you of offers, updates, and new services
Prevent fraud and unauthorized activities
Conduct surveys, research, and marketing
Comply with legal obligations
Where personal data is used for marketing, you may opt-out of such communications.
- Sharing of Information
We may share your personal data with:
Internal group companies and affiliates (for service delivery and marketing unless opted out)
Sellers, business partners, service providers, payment gateways, and logistics partners
Government or legal authorities where required by law or for legal protection
Third-party partners will be governed by their own privacy policies. We encourage you to review them before sharing personal data.
- Security Practices
We adopt reasonable security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. This includes:
Use of secure servers
Internal access controls
Periodic security audits
However, data transmission over the internet cannot be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your login credentials.
- Data Retention & Deletion
You can delete your account via your profile settings. This will remove all associated data unless there are pending transactions or grievances.
You may also request account deletion by contacting us (see below).
We retain your data only for as long as necessary for the purpose it was collected or as required by law.
Anonymised data may be retained for analytics and research.
- Your Rights
You have the right to:
Access your data
Correct or update it
Withdraw consent at any time (with certain consequences on service availability)
To withdraw consent, email the Grievance Officer with the subject line:
“Withdrawal of consent for processing personal data”.
- Consent
By using the Platform and providing personal data, you:
Consent to the collection, storage, processing, and sharing as described
Confirm you have authority if providing data on behalf of another person
Agree to be contacted via SMS, email, or call by us or our partners for service or marketing purposes
- Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Please check this page regularly. In case of significant changes, we may notify you as required by applicable laws.
- Grievance Officer
Name: B Nageswara Rao
Designation: Grievance Officer email: [email protected]